Privacy Policy

1. Information we collect

We collect information you provide directly, such as account details, contact information, business profiles, intake responses, payment and subscription metadata, support requests, deletion/export requests, and materials needed to provide CiteLogic services.

We may collect operational information from use of the service, including authentication events, portal activity, workflow status, audit logs, cost and delivery metadata, consent records, and security or abuse-prevention signals.

We may process public business information, search/provider observations, third-party platform destination metadata, and evidence needed for AI visibility analysis and operator-reviewed fulfillment.

2. How we use information

We use information to provide and improve CiteLogic services, verify accounts, prepare Signals and deliverables, operate customer portals, support payments and subscriptions, maintain consent and audit records, respond to requests, prevent abuse, secure the service, and comply with legal obligations.

We may use AI systems and specialist workflows to draft, classify, summarize, transform, or validate business and service information. Customer-facing use remains subject to review gates and product controls.

3. Payments and processors

Payments, subscriptions, tax handling, invoices, and payment-method processing are handled by Stripe. CiteLogic receives payment and checkout metadata needed to operate billing, fulfillment, consent, support, audit, and account workflows.

Do not send full payment card numbers to CiteLogic outside Stripe checkout or Stripe-hosted billing surfaces.

4. Sharing and service providers

We share information with service providers that help operate CiteLogic, such as hosting, authentication, database, payment, email, observability, workflow, and AI/search providers, only as needed for the service and with appropriate operational controls.

We may disclose information to comply with law, enforce our terms, protect rights and security, respond to lawful requests, or complete a business transfer such as a merger, financing, acquisition, or asset sale.

5. Community operations

CiteLogic may prepare community content drafts and placement briefs for manual posting. We do not require or store third-party social platform passwords. Public handles, public profile URLs, posting caps, and proof URLs may be stored as operational metadata.

Manual posting proof may include public URLs, final posted copy, deviation notes, confirmation notes, timestamps, and related audit metadata.

6. Cookies and analytics

We may use cookies, local storage, analytics, and security technologies to provide authentication, remember preferences, measure product usage, protect the service, and improve reliability.

Where legally required, cookie or tracking choices may be presented through the site or account surfaces.

7. Retention

We retain information for as long as needed to provide the service, maintain audit and consent records, resolve disputes, support billing and tax records, comply with legal obligations, enforce agreements, and protect the service.

Deletion requests may be subject to review, dry-run planning, provider limitations, legal holds, fraud/security needs, and retention obligations.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, or limit certain uses of personal information. CiteLogic provides account export and deletion request surfaces where available, and you may also contact us.

California residents may have rights under the CCPA/CPRA, including rights to know, delete, correct, opt out of certain sharing, and limit use of sensitive personal information where applicable. CiteLogic does not intend to sell personal information.

9. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and you are responsible for protecting account credentials and limiting access to authorized users.

10. Contact

Questions or privacy requests can be sent to support@citelogic.io.

If you use a dedicated account or portal privacy surface, using that surface may help us authenticate and process the request more reliably.